Question 1

Can I bring my pet to a furnished apartments ?

Accepted Answer

Unfortunately, in most buildings, No. Some buildings do allow, so arrangements and inquiries need to be made at the time of the booking. There is a non-refundable cleaning fee for allergen and hygiene purposes, and some limitations on weight and breed. $350 per Pet, Dog or Cat. It is worth noting and exploring the various and plentiful supply of Animal Hotels all around Manhattan.

Question 2

Are there laundry facilities?

Accepted Answer

One of the many reasons that make Urban Furnished the best choice for you, is that almost ALL of our apartments are equipped with an in-unit Washer & Dryer, Yes you read right!  Instruction for laundry machines are readily available in the apartment, however, if you experience any trouble, please feel free to contact Urban Furnished Maintenance via email or phone 24/7, Phone, (Sean):  +1(646)670-6485 Email: mtnc@urbanfurnished.com A very few apartments however do not have a W/D, due to building regulations – for those few, we provide information on the nearest laundromat or a pick-up laundry service for your convenience.  
Those location are currently: 101 west 11th St.; 405 east 61st St.; 149/151 east 62nd St.

Question 3

Maintenance requests or needs

Accepted Answer

Urban Furnished has a Full Time maintenance team at our disposal for any maintenance needs.  You can Contact Maintenance via email or phone 24/7. Phone, (Sean):  +1(646)670-6485 Email: mtnc@urbanfurnished.com If repairs to the property are required, or in the event of broken / malfunctioning appliances, you must inform Urban Furnished before calling in a tradesperson or repairman.  **Urban Furnished will not cover expenses made on tenant’s behalf without written consent from Urban Furnished.

Question 4

Wi-Fi information

Accepted Answer

All of our apartment provide free of charge Wi-Fi. Network and Password information is provided in each apartment with all other relevant apartment information, such as, laundry, transportation, key instructions, check in/out procedures, contact information, etc.
This information is also emailed to you upon check-in. If cannot find or understand this information, please feel free to contact Urban Furnished You can Contact Maintenance via email or phone 24/7,  Phone, (Sean):  +1(646)670-6485 Email: mtnc@urbanfurnished.com

Question 5

Transportation, how to get around?"

Accepted Answer

Welcome to New York City Baby! It’s time to get around and explorer. In each apartment we provide information on the closest subway stations and modes of transportation. There are infinite ways to get around Manhattan, and all are super easy, fast and available 24/7 for your convenience.  Here are some of the more popular modes of transport:     1. Metro Card - subway and buses    2. Uber, Lyft, Yellow cabs - Taxi    3. Zip Car - Car Rental    4. Citi Bike - Bicycle Rental    5. Bird, Lime - Scooter Most of all we recommend you walk and explorer this beautiful and timeless city! Find your local Barista, your go to grocery store, the nearest park bench and street food.

Question 6

Repairs to the apartment?

Accepted Answer

If repairs to the property are required, or in the event of broken / malfunctioning appliances, you must inform Urban Furnished before calling in a tradesperson or repairman.  We have a Full Time maintenance team at our disposal for exactly such occasions.  You can Contact Maintenance via email or phone 24/7. Phone, (Sean):  +1(646)670-6485 Email: mtnc@urbanfurnished.com **Urban Furnished will not cover expenses made on tenant’s behalf without written consent from Urban Furnished.

Question 7

Late / Early Check In / Arrival time

Accepted Answer

It is very common that guest arrive at all hours of the day, since New York is an international destination and flights arrive 24/7. For that reason and more, Most of our apartments are equipped with a smart electronic lock system, a code will be provided to you 24 hours before your check in date. If, however, you have booked one of our keyed apartments, we recommend that you inform Urban Furnished of your estimated time of arrival as far as possible in advance, and instructions for key pick up will be provided at least 24 hours before arrival. Please contact Customer Service.  Call: +1(646)476-6643 Email: office@urbanfurnished.com

Question 8

Early Departure

Accepted Answer

After checking in, Tenant must provide at least 30 day notice for any other changes in his stay, whether it being extending or shortening the tenant’s duration of stay in Urban Furnished apartments. Any Changes thereafter will require tenant to honor the full term of the contract. With that being said, we realize that plans change and we try to be as flexible as possible with our clients, so please feel free to communicate with us so we can find the best solution.

Question 9

30 day minimum stay, why?"

Accepted Answer

Urban Furnished is NOT a hotel, and so, New York City Law demands a 30day minimum stay for all apartments that are not hotels.

Question 10

What is the deposit and why pay it before check in?

Accepted Answer

The deposit is a sum paid to Urban Furnished once the Rental Agreement has been signed. We accept the following payment methods for the deposit: Bank transfer ,Zelle, Venmo (No Fee) Paypal, Credit Card (carry an additional 3%-4% fee).

Question 11

Signing the Rental Agreement

Accepted Answer

To sign your rental agreement electronically all you need is internet access! Why do I need to sign a rental agreement?
The rental agreement is an important document because it lays down the conditions of your rental, the start and end dates of your stay, the fees, and your arrival and departure times. It outlines your rights and responsibilities as well as those of the owner. It is obligatory that you sign a rental agreement to avoid any possible misunderstandings so that you can enjoy your stay without having to worry.

Question 12

Security Deposit, When? Why? and How?"

Accepted Answer

The security deposit is designed to cover any possible damages caused during your stay.
If, at the end of your stay, no damages are identified, the owner will return the security deposit to you within 7 days. Otherwise, the cost of repairing/replacing any damages will be deducted from the security deposit and part (or none) of the remaining amount will be returned to you within 60 days of your departure.

Question 13

Keys to the apartment, How do I get them ?"

Accepted Answer

Most of our apartments are equipped with a smart electronic lock system, a code will be provided to you 24 hours before your check in date. For the rest of our apartments, the keys to the property will be given to you when you arrive at the property, at the meeting time arranged, between 12pm - 6pm. We recommend that you inform Urban Furnished of your estimated time of arrival as far as possible in advance. Please note that we often accept late arrivals or arrivals on weekends, if so, instructions for key pick up will be provided at least 24 hours before arrival. Please contact Customer Service.  Call: +1(646)476-6643 Email: office@urbanfurnished.com

Question 14

Fees and Expenses

Accepted Answer

For any of Urban Furnished rental the charges are as follows:    1. Monthly Rent.    2. A Refundable Security Deposit.    3. A standard cleaning fee of $125-$150. Also, Upon request from tenant, we provide Extra Cleaning service ($100) and Cable Upgrades as well. ***please note that some charges may arise during a tenants stay, for example: If a tenant is late of rent ($50 daily penalty); if they lost the keys ($50); if the electricity/water usage exceeds reasonable use (the difference). All of the above carry extra charges and are NOT included in the Rental Agreement. This information in specified and detailed in the Rental Agreement.

Question 15

Extending your Stay

Accepted Answer

After checking in, you may be able to extend your stay IF the property is available and the landlord agrees to this. An amendment to the rental agreement will be issued to account for the extension of stay in Urban Furnished apartments. We realize that plans change and we try to be as flexible as possible with our clients, so please communicate with us as soon as travel issues arise so we can assist in finding the best solution.  **Depending on how long you extend your stay for, you may be asked to provide another security deposit.

Question 16

Check In procedure

Accepted Answer

For you privacy and convenience, we try to make the check in process as easy and independent for you as possible, also, it is very common that guest arrive at all hours of the day, since New York is an international destination and flights arrive 24/7.    1.  For those reasons and more, most of our apartments are equipped with a smart electronic lock system, a code will be provided to you 24 hours before your check in date.    2.  If, however, you have booked one of our keyed apartments, the keys to the property will be given to you when you arrive at the property, at the meeting time arranged, between 12pm - 6pm. For that we require that you inform Urban Furnished of your estimated time of arrival as far as possible in advance.    3.  Once inside the apartment, you will find a welcome manual with all relevant information for your stay, from Wi-Fi to nearby transportation and more.     4.  An Inventory form will be emailed to you with the key instructions prior to your arrival, this is the time to review the apartment and voice any issues so they can be fixed . Please contact Customer Service for any other inquiry,   Call: +1(646)476-6643 Email: office@urbanfurnished.com

Question 17

What is your cancellation policy?

Accepted Answer

Urban Furnished Cancelation policy is attached to the Rental Agreement that is signed by every tenant along payment.  A 45 day notice is required for cancellation.
Cancellations that are made more than 45 days prior to the arrival date will incur NO penalty. Cancellations or changes that result in a shortened stay, that are made within 14 to 45 days of the arrival date, forfeit the 50% of advance payment.
Cancellation within 14 days of arrival or early departure does not warrant any refund of rent.

Question 18

Check Out procedure

Accepted Answer

For your  convenience and privacy, we arrange for our inspection and cleaning team to arrive after your departure. For that, we kindly request that on the day of your departure, please turn all lights off, shut off all electronic devices and Leave the keys on the dining table before exiting the apartment. Thank you in advance!

Question 19

Extra Costs?

Accepted Answer

For any of Urban Furnished rental the charges are as follows:    1. Monthly Rent.    2. A Refundable Security Deposit.    3. A standard cleaning fee of $125-$150. Also, Upon request from tenant, we provide Extra Cleaning service ($100) and Cable Upgrades as well. ***please note that some charges may arise during a tenants stay, for example: If a tenant is late of rent ($50 daily penalty); if they lost the keys ($50); if the electricity/water usage exceeds reasonable use (the difference). All of the above carry extra charges and are NOT included in the Rental Agreement. This information in specified and detailed in the Rental Agreement.

Question 20

Do you provide insurance?

Accepted Answer

Urban Furnished recommends guests purchase their own insurance.

Question 21

What time is move in/out?

Accepted Answer

Move in time is after 3pm. Move out time is 11am. If you need to make special arrangements, please contact Customer Service.  Call: +1(646)476-6643 Email: office@urbanfurnished.com Also, you can find more infomation in the FAQ section regarding these issues.

Question 22

Do you charge any other fees other than the rental charge?

Accepted Answer

Urban Furnished does not charge extra fees besides a standard cleaning fee, $125-$150. However, please note that some charges may arise during a tenants stay, for example: If a tenant is late of rent; if they lost the keys; if the electricity/water usage exceeds reasonable use. Also, if requested by tenant, we provide Extra Cleaning service and Cable Upgrades as well. All of the above carry extra charges and are NOT included in the Rental Agreement. This information in specified and detailed in the Rental Agreement.

Question 23

Are utilites included in the apartment rent?

Accepted Answer

No. Utilities are an extra charge of $250 that covers for Electricity (up to $150 bills), Gas ,Wifi & Cable.

Question 24

Is smoking allowed?

Accepted Answer

All properties are NON SMOKING. No smoking or other substance use is allowed anywhere in the buildings including balconies or in outdoor amenities such as gardens and pools. **The cleaning up of used smoking material will result in a deduction from the damage deposit.

Question 25

Which documents would I need to provide?

Accepted Answer

Urban Furnished requiires valid idendification for ALL bookings.  A Current permanent address and Contact information.

Question 26

Walk Up building, Help with Luggage?"

Accepted Answer

If you have booked one of our walk up apartments and need assistance with your luggage, We would be glad to make arrangements to meet & assist you upon check in/out.   Please make sure to notify Customer Service.    Call: +1(646)476-6643 Email: office@urbanfurnished.com

Question 27

Who are the people behind Urban Furnished?

Accepted Answer

The co-owners and managers of Urban Furnished are Eran Haviv and Jean Triger,  to learn all about them, visit our About Page: 
https://www.urbanfurnished.com/about

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